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New!  Technology Insights

Insights is a content catalog that gives you a continual content feed of what's trending with the SMB, how businesses view technology, easy ways to explain services to your customers and insights on what you may want to focus on as you grow your business and expand your customer base.

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Channel Events
Meeting PCCW Global at Channel..

Meet PCCW Global at Channel Connect 2019 in Monterrey,.. →

6 Critical Reasons for Office 365..

Please join Veeam Software Systems Engineer Justin Giroux and.. →

Winning with WIN – a UCaaS Win..

Join Greg Matheny to learn where and how partners are expanding.. →

Industry Insights
What's New

Trending this Week

From Static to Programmable. Leveraging the next wave of.. →

Live Webinar

Service Provider (SP) cloud architectures and strategies are continuing to evolve. One of the most visible attributes of this transition is the shift.. →

The #1 Investment Priority: Omnichannel

Blog Article

This blog explains why the #1 investment priority that contact center professionals should be making is...Omnichannel.

Granite named No. 1 most charitable contributor in.. →


http://www.granitenet.com/pressrelease/MostCharitable Granite Telecommunications , a provider of communications services to multi location.. →

047: Building Success as a Master Agent with Tim Basa


In this episode, David and John speak with Tim Basa, president of Telegration Inc. Tim shares how this Master Agency uniquely aligns itself to.. →

Windstream Enterprise September 2019 SPIFF


Cha-ching—that’s the sound of our partner incentives heating up. In September, earn up to a 4X SPIFF (with no minimum deal size) plus an.. →

Meeting PCCW Global at Channel Connect!

In-Person Event

Meet PCCW Global at Channel Connect 2019 in Monterrey, California. PCCW Global is the international operating division of HKT, Hong Kong's premier.. →

Evolve IP Standard Handset Depoyments

Sell Sheets

Evolve IP delivers handsets from the top three global phone manufacturers: Cisco, Polycom, and Yealink. Use this handset comparison matrix to find a.. →

Verge Phones Promo Flyer (OfficeSuite)


For a limited time, gain a reliable, scalable UCaaS solution that empowers your employees to be°er engage with customers and collaborate with.. →

Meet the Granite Team: Reid Starr

Account Management

4 Key Strategies to Cut Call Escalations

Blog Article

Whether it is an agent or a customer initiating a transfer up the chain command, call escalation is often something you want to manage to avoid. Try.. →