What's New

This directory contains anything new added to the site in the last 30 days. Check back often to see new product updates, battlecards, case studies and more! Visit the Spiffs & Promotions directory to see more ways to earn commissions.

MetTel AI Chat Bot Enables Floor Coverings International to Engage Customer Pref...
Ryan Aschauer, CIO of Floor Coverings International, discusses how FCI utilizes MetTel’s AI Chat Bot solution to engage with their current and prospective customer base and support their franchisee network of over 150 franchises across the United States, all while maintaining 6-7 times the ...
MetTel Video
Customer Story with Signet Jewelers: SD-WAN Improves Customer Experience
David Coulson, VP of IT Service Support for Signet Jewelers, discusses how his team utilizes MetTel’s SD-WAN solution to deliver network, voice and collaboration capabilities to Signet Jewelers’ support centers, data centers, cloud environments, and stores—which include Zales, Kay, and Jared. ...
MetTel Video
Customer Story with Watermark Communities: Cloud PBX IP Phones
Andy Wieser, Telco Program Director at Watermark Communities, discusses how MetTel helped Watermark consolidate telecom providers from hundreds across the country to one—a single source for ordering, implementing, maintaining, and troubleshooting. As traditional PBX has become functionally ...
MetTel Video
Customer Story with TireHub: IoT Single SIM Keeps Deliveries Online, On Time and...
Kirk Rawls, IT Infrastructure Manager for TireHub, discusses how MetTel has helped TireHub bring more visibility into the logistics, warehousing, and delivery of tires for their top shareholders which include Bridgestone, Goodyear and hundreds of car dealerships across the United States. One of the ...
MetTel Video
Customer Story with Stratum Health: Clinicians Connect to Patients with Mobility...
Dave Lafferty, EVP and CIO of Stratum Health System, discusses the importance of MetTel’s IoT Single SIM solution to Stratum Healths’ everyday business processes. When over 300 of Stratum Health System’s clinicians are providing vital, in-home hospice care to over 2,000 patients in rural ...
MetTel Video
Are Integrated Communications On Your Radar?
The global workforce has been forever altered from the ongoing COVID-19 pandemic. Across the world, teams have dispersed, abandoning their physical offices for flexible remote work environments. Related: The Future Of Enterprise Technology & Where We’re Headed In the process, we have seen a ...
Star2Star Blog Article
The Future Of Enterprise Technology & Where We’re Headed
The enterprise technology landscape is changing as more and more companies are going through digital transformation. Related: Telework, Digital Transformation & The Changing Global Workforce At the same time, many companies are resisting digital transformation and clinging to legacy systems and ...
Star2Star Blog Article
Telework, Digital Transformation & The Changing Global Workforce
The developing coronavirus (COVID-19) issue has cast a fresh light on the evolving business landscape. Companies around the world—many of which were previously on the fence about telework—are now embracing the concept to prevent illness from spreading among workers. Related: 3 Tips For ...
Star2Star Blog Article
3 Tips for Seamless Cloud Adoption During & After COVID-19
Cloud adoption and migration continues to be a top trend in the enterprise space, with global revenue expected to reach $411 billion by the end of 2020. Companies across all vertical markets are abandoning legacy technologies in favor cloud-based infrastructure, platforms, software, and functions. ...
Star2Star Blog Article
Enterprise Collaboration For A Remote Workforce
Teamwork is a top challenge for businesses right now, at a time when enterprise collaboration depends on efficient remote infrastructure and streamlined company processes. Organizations across the board are looking for ways to break down silos and bring teams together in order to increase ...
Star2Star Blog Article
How To Leverage DaaS While Working From Home
As the effects of the COVID-19 pandemic continue to unfold, it becomes clearer why having viable remote working solutions are critical to ongoing business success. Global pandemics aside, offering remote working solutions that employees can use to work from home or while traveling also allows your ...
Star2Star Blog Article
How To Prepare Your Company For Telecommuting
With COVID-19 updates being released all over the world multiple times a day, many people are thinking more seriously about the ability to work from home. Updating your enterprise communications to allow for telecommuting is also a smart business decision in general as flexible work environments ...
Star2Star Blog Article
Is Your Remote Workforce Ready For Anything?
Does your business provide the tools for a remote workforce? If you are up-to-date with the digital age, chances are you do. Remote working or telecommuting is the next wave of work, powered by cloud-based platforms and tools. Current trends show the popularity for a remote workforce growing ...
Star2Star Blog Article
Five9 FastTrack Deployment
Accelerate remote agent deployment in emergency situations
Five9 Data Sheet
10 Tips for Engaging WFH Agents
Today’s contact centers require flexibility in how to deal with planned and unplanned events that have the potential to disrupt business continuity and impact the customer experience.
Five9 Data Sheet
Five9 MPLS Agent Connect
Improve call quality and guaranteed available bandwidth with private, dedicated connectivity
Five9 Data Sheet
Five9 Professional Services
Collaborating to ensure a successful implementation and ongoing success
Five9 Data Sheet
Five9 Social Engagement
Respond Proactively to Social Media Mentions
Five9 Data Sheet
Five9 Proactive Intelligence
Increase Customer Satisfaction with Automated Omnichannel Outbound Notification
Five9 Data Sheet
Five9 Operational Intelligence
Improve Organizational Alignment and Agility with a Unified View of Performance
Five9 Data Sheet
Five9 Digital Outreach
Outbound calling is a powerful tool for proactive engagement, especially for sales and collections organizations. If you fail to connect, however, the results are greatly diminished. Five9 Digital Outreach automates follow-up when calls fail through email, SMS, or social to let your contacts know ...
Five9 Data Sheet
Five9 Customer Support
In addition to providing cutting-edge cloud contact center technology, Five9 creates partnerships and works in lockstep with customers to support their success and growth. When a customer needs assistance moving its contact center to the cloud, requests support for a technical issue, or has an ...
Five9 Data Sheet
2020 Customer Success Stories
The following customer stories and quotes highlight the challenges our customers have faced, and shares how Five9’s passion and determination helped our customers succeed in their businesses.
Five9 Case Study
Five9 Summer Release 2020
Five9 Intelligent Cloud Contact Center Summer Release 2020 introduces Five9 Digital Engagement to help you provide a digital-first omnichannel experience to your customers. We have also added integrations with UC partners Zoom, Microsoft Teams, TetraVX, and Fuze. Summer Release 2020 also includes a ...
Five9 Data Sheet
CallTower Announces Extended Response Program
CallTower Announces Extended Response Program CallTower’s Extended Response Program empowers businesses with much needed risk-free access ️3 ...
CallTower Press Release
2020 Mobility Promotion
PROMO ELIGIBILITY IS SPECIFIC TO VALUE PLANS ONLY. MUST BE SOLD UNDER A TERM CONTRACT FOR A MINIMUM OF 24 MONTHS. VALID 3/1/20-12/31/20. RULES MetTel - value plan revenue, data only plans, mobile deploy plans, mobile protect plans, SD-M plans, and fleet plans retire revenue ...
MetTel Promotion
Ooma Q2 Promotion - Ooma Office (May- July 2020)
Broadsmart. An Ooma Company Promotion
Let Us Pay Your Bills
Star2Star Promotion
Cisco Webex Security and Privacy
CallTower Product Literature
National Hotel Chain Streamlines Housekeeping, Improves Customer Experience with...
Max Silber, MetTel’s VP of Mobility & IoT discusses how a national hotel chain uses MetTel’s IoT Single SIM to streamline their housekeeping process to improves its customers’ experience. Recorded at MetTel’s Innovation Summit 2020 in Scottsdale, Arizona.
MetTel Video
Caliber Collision Relies on MetTel as Strategic Partner with “Heart
At MetTel’s Innovation Summit 2020, Ashley Denison, CIO at Caliber Collision, discusses how MetTel has become more than just a telecom partner and more of an extension of her organization. As Caliber Collision grows 40% year over year, they do not need to worry about whether internet will go down ...
MetTel Video
MetTel SD-WAN Telecom Consolidation Funds Signet Jewelers’ Cloud Conversion
At MetTel’s Innovation Summit 2020, David Coulson, VP, IT Service Support at Signet Jewelers, discusses how MetTel’s SD-WAN telecom consolidation jump-started Signet’s cloud conversation and digital transformation. The overall telecom savings Signet had captured by deploying SD-WAN in only ...
MetTel Video
FIS Chose MetTel as SD-WAN Pioneer
At MetTel’s Innovation Summit 2020, John Pieratt, VP Business Executive, Network & Voice Services at FIS discusses why FIS chose MetTel as its strategic SD-WAN solution partner. During FIS’s search for the perfect SD-WAN provider, MetTel stood out among its competitors by establishing itself as ...
MetTel Video
Secure Mobility & Control Data Costs with SD-M
It’s a common fact that some employees in every organization stream movies, videos and other data-rich content on their corporate devices that have nothing to do with their jobs. Some of it carries security and compliance risks—and the data/streaming floodgates will burst wide open when 5G gets ...
MetTel Video
The Future of 5G: All Human Activity Will Be Digitized
At MetTel’s Innovation Summit 2020, world-renowned physicist Michio Kaku says 5G will ultimately lead to the digitization of all human activities.
MetTel Video
Envisioning Augmented Reality in Pop-Up Retail Stores
MetTel’s VP of Mobility & IoT Max Silber introduces the concept of how 5G can offer an augmented reality use case in pop-up stores.
MetTel Video
Augmented Reality Creating the In-Store Experience Anywhere
MetTel’s VP of Mobility & IoT Max Silber describes how augmented reality enabled by 5G can bring the store to the consumers and allow them to try on items such as expensive jewelry from their home or office.
MetTel Video
Gartner Magic Quadrant for Managed Mobility Services, Global Summary
This is a summary of Gartner’s report of its Magic Quadrant for Managed Mobility Services (MMS), Global (2020). MMS provide vendor-comprised IT and business process services required to plan, provide, procure, activate, manage, secure and support mobile devices, mobile network services, related ...
MetTel White Paper
The Evolve Contact Suite
Evolve IP's Gartner-recognized Omnichannel Contact Center provides organizations with a sophisticated, cloud-based service that delivers real business value.
Evolve IP Data Sheet
Evolve IP 2020 Sales Battle Card
Download Evolve IP's 2020 Sales Battle Card!
Evolve IP Battle Card
Evolve IP 2020 Partner Playbook
Download Evolve IP's 2020 Partner Playbook to learn everything you need to know about our 3 core competencies: Voice Enabled Microsoft Teams, Workspaces (the next generation of desktop computing), and Contact Center.
Evolve IP Data Sheet
Evolve IP Channel Advisor Territory Map
Use this Territory Map to find out which Channel Advisor is your main point of contact
Evolve IP Battle Card
Remote Work Considerations - Illicit Applications and Shadow IT
Having provided virtual desktop and infrastructure solutions for over 11 years, Evolve IP has seen a massive shift take place in the way IT is providing applications to end users. Software as a Service (SaaS) is here and it's not going anywhere!
Evolve IP Blog Article
Remote Work Considerations - Remote Work is Hell for IT
With the explosion of SaaS, the power of choosing which device a user will utilize to accomplish their job function has shifted away from IT to now the BYOD revolution.
Evolve IP Blog Article
Remote Work Considerations - SaaS Defense in the Wild West
Today, the new corporate network doesn't stop at HQ's walls. It also doesn't stop at the VPN connections. It's everywhere. This blog explains how remote work now means that users need to be able to access resources from different SaaS providers around the globe from public connections.
Evolve IP Blog Article
Evolve IP and Pax8 Announce Partner Agreement to Provide Integrated Microsoft Te...
Evolve IP is excited to announce it has partnered with Pax8 to provide Evolve Teams with Enterprise Voice to their network of more than 10,000 Managed Service Providers (MSPs) in North America.
Evolve IP Press Release
6 Types of Remote Workers and How to Support Them
In this blog post, we'll explore the six types of remote workers who impact your team, evaluate their technical needs, and assess how Office 365 Business Premium can enhance and simplify their remote work styles across all devices, bringing new levels of productivity to your business.
Evolve IP Blog Article
Considerations for Working From Home
Evolve IP has been working diligently to address the access management needs of businesses while enabling mobility and security. Enter Workspaces, our next generation approach to desktop computing!
Evolve IP Blog Article
Fuel the Fight Philly and Evolve IP Team-Up to Provide Meals for Local Hospital ...
Evolve IP has partnered with Fuel the Fight to help raise funds supporting healthcare workers battling COVID-19 along with local restaurateurs and their employees suffering from the closure of their businesses.
Evolve IP Press Release
Case Study Video: Johnson Investment Counsel. Working remotely during the COVID-...
Watch how Johnson Investment Counsel, one of the Midwest’s largest financial advisory firms, enabled all of their employees to work from home – consulting with clients, handling investment trades and managing the business seamlessly – with the help of Evolve IP’s Work Anywhere technologies.
Evolve IP Video
Evolve IP Delivers Telemedicine Solutions for Collaboration, Voice Communication...
Evolve IP is prioritizing the deployment of its telemedicine solutions for collaboration, communications as well as mobile desktop and EHR and EMR application access for healthcare providers dealing with COVID-19 conditions.
Evolve IP Press Release
The Work Anywhere Device Conundrum
Evolve IP has been providing Work From Anywhere solutions for 12 years now. While the most recent bout with COVID-19 has forced many organizations to hastily cobble together workable solutions, Evolve IP customers haven't skipped a beat. Keep reading to find out how Evolve IP can help your ...
Evolve IP White Paper
CallTower Expands Portfolio with Webex Teams
CallTower Expands Portfolio with Webex Teams CallTower rolls out Webex Teams™ for business communications customers and partners to securely stay connected from any device
CallTower Press Release
CallTower Rolls Out Microsoft Teams Direct Routing for GCC High Certified Organi...
CallTower Rolls Out Microsoft Teams Direct Routing for GCC High Certified Organizations CallTower is partnering with GCC High certified organizations to enable Teams Direct Routing
CallTower Press Release
Voice-Enabled Microsoft Teams
Evolve IP combines the world's most stable Cisco hosted PBX platform, with Microsoft Teams to deliver PSTN dial tone and advanced PBX features, contact center functionalities, project management, and 24x7x365 U.S. based support.
Evolve IP Data Sheet
Earn up to 11X SPIFF on OfficeSuite
Earn up to 11X SPIFF when you sell OfficeSuite solutions. As part of the incentive, partners can leverage our 90-day free trial of OfficeSuite UC® and HD Meeting®. See SPIFF sheet for more details.
Windstream Enterprise SPIFF
Microsoft Teams Direct Routing Case Study
Microsoft Teams Direct Routing Case Study Why did Seibels choose CallTower's Microsoft Teams Direct Routing Solution? Download this case study and find out why.
CallTower Case Study
BCN MANAGED EQUIPMENT & SERVICES
BCN Telecom Product Literature
CallTower Portfolio
CallTower Data Sheet
The CallTower Advantage eBook 2020
CallTower Product Literature
Five9 Supervisor Plus
Give supervisors everything they need to understand what is happening in today’s digital contact center to take action to maximize the customer experience, increase sales, and get the most out of your agents.
Five9 Data Sheet
Five9 Performance Dashboard
Maximize Everybody’s Contribution to Success
Five9 Data Sheet
Five9 Global Voice
Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to deliver amazing customer experiences anywhere in the world with carrier grade voice quality.
Five9 Data Sheet
Five9 Engagement Workflow
Five9 delivers a powerful customer engagement workflow engine that leverages available customer data and context to find the right agent and guide that agent so they can provide seamless resolution to sales and service issues.
Five9 Data Sheet
The Inevitable Healthcare IT Shift to Cloud
The future of healthcare is at our doorstep, and cloud plays an important part in that future. With cloud, we have collaborative technology for a great digital transformation. Now, we face the difficult task of putting together the right pieces.
Five9 eBook
Windstream Enterprise Channel Sales Coverage Map
Who is your Channel Sales contact at Windstream Enterprise? Download this coverage map to find out!
Windstream Enterprise Account Management
BCN SD-WAN Solution Brief
BCN Telecom Sell Sheets
Top 10 Reasons to Move Your Contact Center to the Cloud
The contact center infrastructure market is undergoing a major revolution, moving from complex, on premise, multi-vendor technology to easy to use, all in one software suites in the cloud. But is moving your contact center to the cloud right for your business? Find out more about the top 10 reasons ...
Five9 White Paper
An IT Checklist for Cloud Based Global Architecture Solutions
Moving from on premises solutions to the cloud is no easy task and it is important to do your research when doing so. When assessing vendors, it can be challenging to determine who can deliver product features, capabilities, professional services, and support at a reasonable cost. You also need to ...
Five9 White Paper
Five9 and Skype For Business Integration
Leverage your subject matter experts in your enterprise to provide extraordinary customer experiences
Five9 Data Sheet
Collaboration & Customized Billing Wrap up a Solution for a U.S.-based Manufactu...
A worldwide manufacturer of industrial packaging was seeking to simplify a complex technology infrastructure at 45 of their locations.
BCN Telecom Case Study
Data Sheet - Five9 and Zendesk Integrated Solution
With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a worldclass experience for every customer interaction.
Five9 Data Sheet
Datasheet- Integrate With Oracle RightNow Cloud Service
Five9 easily connects to Oracle RightNow Cloud Service, creating a single, powerful customer experience ecosystem that helps organizations keep clients happy—and improve the bottom line.
Five9 Article
Datasheet - Integrate With Salesforce
Engage with customers through voice, email, and chat – all within a single Salesforce Lightning desktop.
Five9 Article
Datasheet- Inbound Cloud Contact Center
When a customer calls your business, they are not only expecting their question to be answered, but to also be handled in a timely manner. The longer an issue takes to be resolved, the more likely you will end up with an upset customer. At Five9, we understand how important this is to your business ...
Five9 Product Literature
Datasheet - Outbound Cloud Contact Center
Improve your sales performance and empower your agents to be more productive.
Five9 Product Literature
Datasheet- Five9 Blended Cloud Contact Center
Finally, your contact center can move as fast as your business. The Five9 Intelligent Cloud Contact Center gives your agents the tools they need to make powerful customer connections while delivering the results your business requires.
Five9 Product Literature